Membership terms, fair use, and service standards.

Effective October 27, 2026.

Welcome to Olapapi. These rules keep the service personal, unhurried, and exceptional for every member. By holding an active membership, you agree to the terms below. If anything here is unclear, ask us — a human will answer.

1. Membership & billing

• Memberships are billed monthly in advance, on the last calendar day of the preceding month, and automatically renew each month until cancelled.
• To cancel, send written notice at least 15 days before your next billing date. Membership fees are non-refundable once a billing cycle has begun.
• Memberships are non-transferable. Premium and Ultimate memberships are for personal and household use only; Corporate memberships cover the named business and its authorized team members.
• Olapapi may adjust pricing with 30 days’ written notice. Your current rate is locked until any change is announced.

2. Fair use — request allowances

To keep every request personal and the service unhurried, each membership includes a daily request allowance based on personal use:

• Premium — up to 4 requests per day, including up to 2 runner requests.
• Ultimate — up to 8 requests per day, including up to 4 runner requests.
• Corporate — up to 5 requests per day, including up to 3 runner requests.
• A “request” is one distinct task or errand. Larger multi-part projects may count as multiple requests — we always confirm the count with you before we begin.
• A runner request is any task requiring physical pickup, delivery, or dispatch.
• Unused requests do not roll over to the next day.
• Requests beyond your daily allowance may be fulfilled at Olapapi’s discretion and billed as additional services at the rate quoted in advance.
• Abuse of the service — including commercial resale of membership benefits or systematic overuse — may result in a review of your membership.

3. Service hours

• Premium: Monday–Friday, 9 AM–8 PM.
• Ultimate: 24/7, 365 days a year.
• Corporate: Monday–Friday, 9 AM–6 PM.
• Requests received outside your membership hours will not be processed and will be automatically dismissed. Please resubmit your request once your service hours resume.

4. Service area

Olapapi serves Midtown, Design District, Wynwood, Downtown, Overtown, Edgewater, and Brickell — Miami. Requests outside this area are handled on a best-effort basis and may carry additional fees, confirmed with you in advance.

5. Third-party costs

Your membership covers our time, coordination, and access. Third-party purchases, transportation, vendor services, and other external costs may be billed separately. We always confirm any third-party spend with you before committing — no surprises.

6. What we can’t do

• Every request must be lawful. We do not facilitate anything illegal, unsafe, or in violation of a third party’s terms of service.
• We may decline requests that compromise the safety or wellbeing of our team or partners.
• Availability of third-party vendors, venues, and inventory is never guaranteed — but finding the way is literally our job, and we will always offer the best available alternative.

7. Discretion & confidentiality

Everything you share with Olapapi stays with Olapapi. Your requests, your schedule, your life — treated with complete discretion, always. Our team and partners operate under strict confidentiality as a condition of working with us.

8. Our partners

Services are fulfilled by Olapapi and our vetted partner network. Partners are independent third parties; Olapapi coordinates and stands behind the experience, and partner terms (such as a driver’s or vendor’s own policies) apply to their portion of the service.

9. Liability

Olapapi exercises professional care in every request. Our liability is limited to the membership fees paid for the month in which an issue arose, and we are not liable for delays or failures caused by third parties, weather, or events beyond our reasonable control.

10. Changes to these rules

We may update these rules as the service grows. Members are notified in writing at least 15 days before changes take effect; continued use of your membership after that date constitutes acceptance.

11. Questions

Questions about these rules, your allowance, or your membership: reach us through your usual Olapapi channel — discreetly, as always.