Discretion isn’t a feature. It’s the foundation.

Effective October 27, 2026.

Olapapi is a private daily concierge service. Discretion is the core of what we do — this policy explains what information we collect, why we need it, and the strict limits on how it is used. In short: your life stays yours.

1. Information we collect

• Contact details — your name, phone number, email address, and delivery addresses, so we can reach you and fulfill requests.
• Request details — the information you share when you ask us to do something: personal details, reservations, purchases, schedules, household needs, travel plans, access credentials.
• Payment information — billing details needed to process your membership. Payments are handled by secure third-party processors; we do not store full card numbers.
• Client purchases: Olapapi pays for purchases using an Olapapi corporate card, then charges the member’s authorized card on file for reimbursement:
• Up to $500: Papi handles it automatically.
• $501 – $2,500: quick text approval.
• Over $2,500: explicit written approval/payment arrangement.
• Communications — messages between you and our team, kept so we can serve you consistently and resolve any question about a request.
• Website basics — if you visit our website, standard technical data (device type, pages visited) may be collected to keep the site working.

2. How we use it

Your information is used for one purpose: delivering your membership.

• Fulfilling and coordinating your requests.
• Communicating with you about requests, billing, and your membership.
• Improving the service for members as a whole — always in aggregate, never identifying you.

We do not sell, rent, or trade your personal information. We do not share it for anyone else’s marketing. Ever.

3. Who sees your information

• Our team — bound by strict confidentiality as a condition of working with Olapapi.
• Vetted partners and vendors — only the minimum detail needed to fulfill your specific request (a restaurant gets a reservation name, a courier gets a pickup address). Partners are required to treat your information as confidential.
• Payment processors — to bill your membership securely.
• Legal obligations — only if required by law, and we will notify you unless prohibited.

We never give partners or vendors access to your full profile, request history, or information beyond what your request requires.

4. Confidentiality standard

Everyone who works with Olapapi — employees, contractors, and partner vendors — operates under confidentiality obligations. Your requests, schedule, household details, and the fact of your membership itself are treated as private.

5. Data retention

We keep your information only as long as your membership is active and as needed to serve you — plus a reasonable period afterward for billing records and legal obligations. Request details are retained to maintain continuity of service; you may ask us to delete them at any time (see below).

6. Your rights

• Access — ask what information we hold about you.
• Correction — ask us to fix anything inaccurate.
• Deletion — ask us to delete your information; we comply unless a legal obligation requires retention.
• To exercise any of these, contact us through your usual Olapapi channel. A human will handle it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is impenetrable, but protecting member privacy is treated as a core operational duty — not an afterthought.

8. Changes to this policy

We may update this policy as the service grows. Members are notified in writing before material changes take effect; continued use of your membership after that date constitutes acceptance.

9. Questions

Questions about your privacy or this policy: reach us through your usual Olapapi channel — discreetly, as always.